Last Updated: April 4, 2025
At High Trend, we want to ensure that you’re completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
Return Policy
You may return items within 14 days from the date you received your order. To qualify for a return, the following conditions must be met:
- The item must be in new, unused condition with all original packaging, tags, and labels intact.
- Proof of purchase (order number) must be provided.
Items That Cannot Be Returned:
- Items that have been used or altered.
- Sale or discounted items.
- Custom or personalized items.
How to Return Your Item
To initiate a return:
- Contact Us at info@hightrend.site with your order number and details of the item you wish to return.
- Our customer service team will assist you and provide a prepaid return shipping label for eligible returns.
Return Method
- By Mail: Return items to us by mail using the prepaid return shipping label provided.
Return Label
- Download and Print: Once your return is approved, we will provide you with a prepaid return shipping label that you can download and print. This will be sent to your email or available for download from our website.
You are responsible for the return shipping costs if the item is being returned for reasons other than being defective or incorrect.
Restocking Fee
We do not charge a restocking fee for returns.
Refund Policy
Once we receive and inspect your returned item, we will notify you whether your refund is approved or denied. Refunds will be processed to your original payment method.
- If your return is approved, we will process your refund within 10 business days from the date we receive the returned item.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please follow the return process and place a new order for the desired item.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us at info@hightrend.site within 14 days of receiving your order. We will provide a return label for the defective or incorrect item at no extra cost and issue a full refund or replacement.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account.
- Contact your payment provider.
If the refund is still not visible, please reach out to us at info@hightrend.site for further assistance.
If you have any questions about our return and refund policy, feel free to contact us at:
Trade Name: High Trend
Business Contact: +1 (747) 365-4518
Support Email: info@hightrend.site
Business Address: 406 East Broadway, Glendale, California 91205, United States
Chat Support: Available 24/7
Business Hours:
Monday to Friday: 9:00 AM to 6:00 PM (GMT-08:00)